Airtel and Reliance Jio got order to improve service immediately

Telecom companies have been directed to improve the quality of service in view of the increasing number of complaints from telecom subscribers like call drops. Telecom regulator TRAI has also asked telecom companies to use artificial intelligence and machine learning tools to deal with the issue of spam calls and messages. This tool is effective in catching and blocking spam from unregistered telemarketers.

TRAI officials discussed quality of service issues, norms for 5G service and the issue of spam calls and messages in a meeting with senior executives of Reliance Jio, Bharti Airtel and Vodafone Idea. Review is of. Telecom companies have been told that strict norms are being made for quality of service parameters. In this regard, a process of consultation will be started by TRAI in the coming months. TRAI’s direction to these companies to improve the quality of service may provide relief to mobile subscribers who are suffering due to call drops and network crunch.

These companies will have to report the data of 5G calls under the current system. Separate Quality of Service (QoS) indicators will be introduced for Next Generation Services. Unsolicited or spam calls are a big problem. recently a survey It was reported that 92 percent of subscribers receive at least one spam call per day despite being on the ‘Do Not Disturb’ list. The financial services and real estate sectors are at the forefront of spam calls.

A survey by LocalCircles said that 16 percent of mobile users receive 6-10 spam calls per day, while for about five percent the number is more than 10 calls per day. This survey was done between January 5 and February 5. It has received more than 56,000 responses from people in 342 districts. The number of answers was different for each of the survey questions. Of the mobile subscribers surveyed, 66 percent reported receiving three or more spam calls per day. Of these, 96 per cent of the subscribers said that they get at least one such call per day.