The Election Commission on Wednesday launched the National Voter Helpline and all 36 state and district level helplines with the aim of resolving all the queries/complaints of the citizens. Election Commission also launched ‘Book-a-Call with BLO’ facility, through which citizens can directly contact their respective Booth Level Officer (BLO) through this facility available on ECINET platform. The Election Commission said it encourages all voters to utilize the ‘Book-a-Call with BLO’ and dedicated voter helpline number – 1950 facilities for all election related information, feedback, suggestions and complaints so that their concerns can be promptly and transparently resolved.
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The Election Commission said citizens can also connect with election officials using the ECINet app. The Election Commission has directed all CEOs, DEOs, EROs to regularly monitor the progress and ensure prompt disposal of users’ requests within 48 hours.The Election Commission said these facilities are in addition to the existing mechanism for resolution of election-related complaints and said citizens can also send emails to [email protected]. The Election Commission said the National Contact Center (NCC) will serve as the central helpline for all states and union territories. The Election Commission said it operates from 8:00 am to 8:00 pm daily through the toll-free number 1800-11-1950. The calls are handled by trained officers who assist citizens and other stakeholders with electoral services and queries. The Election Commission has also issued instructions to each State/UT and District to set up their own State Contact Center (SCC) and District Contact Center (DCC) respectively to ensure timely and local response.
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The Election Commission said that these centers operate during office hours on all working days throughout the year and provide assistance in regional languages of the State/Union Territory. The Election Commission said all complaints and queries are lodged and tracked through the National Complaint Service Portal (NGSP 2.0).